Legal
PAYMENT, CANCELLATION AND REFUND POLICY – KARAKOLES 4X4
All periods established in this document are understood to be expressed in calendar days, unless mandatory legal provisions state otherwise.
This Policy governs the payment, cancellation, rescheduling and refund conditions applicable to the rental of individual or group 4×4 camper vehicles and other activities marketed by KARAKOLES 4X4.
Colombian Commercial Code, Law 300 of 1996, Law 1558 of 2012, Law 2068 of 2020, Law 1480 of 2011 and other applicable provisions.
A booking shall be considered confirmed only once the client has paid the corresponding deposit and KARAKOLES 4X4 has confirmed availability.
To confirm the booking, a deposit against the total value of the contracted service must be paid. Save for legal provisions to the contrary or duly evidenced cases of force majeure, the deposit is non-refundable.
The outstanding balance must be paid in full no later than fifteen (15) calendar days before the scheduled start date of the individual or group rental.
If the client has not made payment in full by thirty (30) calendar days before the rental, KARAKOLES 4X4 may unilaterally cancel the booking, release the place and offer it to other clients. Payments made up to that date will not be refunded.
The security deposit must be paid in full no later than seven (7) calendar days before the departure date. The vehicle will not be handed over until the deposit indicated by Karakoles 4×4 has been paid.
More than 45 calendar days: refund of amounts paid, except the deposit. Between 44 and 16 calendar days: refund of 50% of payments made, except the deposit. With 15 calendar days or fewer: no refund of payments, except the security deposit where applicable. In every case, the payment gateway commission is deducted from the refund amount where payment was made by that means.
Failure to show up will result in the loss of the amounts paid, except the security deposit where applicable.
Any rescheduling is subject to availability and the express acceptance of KARAKOLES 4X4.
KARAKOLES 4X4 may cancel or modify operations for reasons of safety, weather, public order, natural disaster or force majeure. If, for any reason not attributable to THE LESSOR or to Karakoles 4×4 — such as a delay by a previous LESSEE, an accident, a theft, a breakdown or any other situation jeopardising delivery of the previously booked vehicle — delivery is not possible on the stipulated date and/or time, Karakoles 4×4 may provide THE LESSEE with a replacement vehicle if one is available, or a partial or full refund of the amount paid without any additional compensation. Late pick-ups or early returns do not entitle THE LESSEE to any refund of the unused portion of the rental. Refunds for any reason specified in this document shall not imply the recognition of interest or any other additional item.